The Mailing Address and the Registered Office

• Mailing Address
• Registered Office Address

With the Mailing Address service we will forward, or hold for collection, any regular mail that arrives at our office.

If you have the Mailing Address service on its own (our Just Scan, Mail Box Basic or Mail Box Plus packages) you are not able to use our address as your Registered Office (only relevant to Limited companies). Because of this we will not forward any official mail, such as Companies House or HMRC mail, on to you as it should not be getting sent to us. Continue reading →

Well here you go:

If you sign up for Holiday Cover Plus, Office Answer, Answer 24/7 or Answer & Patch, we will answer your calls in the following way:

“Good afternoon/morning/evening, your company name, how may I help?”

If on the Holiday Cover Plus, Office Answer or Answer 24/7, we’ll then take a message. If on the Answer & Patch, we’ll then forward the call onto you.

If on Holiday Cover Basic we will answer your calls in the following way:

“Good afternoon/morning/evening, reception, how may I help?”

We will then take a message.

For more information on the packages we’ve mentioned, see here:

Phone Services
Holiday Cover

Any questions? Let us know below.

Brought to you by…

For the start-up onwards. We provide services that make business simple: Company Formations, Virtual Offices, Company Credit Reports & more.

— MadeSimpleGroup (@MadeSimpleGroup) August 14, 2013

Mail Forwarding Postage Deposit Explained

So what is this for?

2 things:

• If you collect your mail or have it forwarded, we charge a 10p handling charge per letter (there is a £2.50 handling charge for parcels). If your mail is scanned we charge a 50p handling charge. These charges are knocked off of your deposit.

• If your mail is forwarded, we knock the Royal Mail fee for posting off of your deposit.

The length of time that your deposit lasts depends on how much mail you receive, how it is handled (forwarded, scanned or collected) and where we forward it to if forwarded.

When your postage deposit falls below £5.00 we’ll send an email requesting that you top it up.

Let us know if you have any questions!

If you are a London Presence Mail Forwarding customer and would like to change the address that we forward your mail to:

Changing your mail forwarding address

1. Sign in to London Presence
2. Select “My Services” and then click on your company’s reference
3. Scroll down to “Preferences” and select “Change”
4. Enter the new address and then select “Save”

That’s it! Your new forwarding address is saved onto our system.

How long does it take?

Telephone Services

Our telephone services are activated within 48 hours of the service being purchased.

Mail Forwarding Services

Our mail services are activated within 24 hours of us receiving the required proof of ID and proof of address documents.

Please note that services are not set up during the weekend. The specified time frames are for Monday – Friday.

Any questions? Please let us know via the comments function below.