Every time you come into contact with a customer, or a potential customer, you are being continually assessed. Whether speaking to someone in person, on the phone or even when someone visits your website – they are constantly rating you and your business.
There are innumerable ways in which you can make sure you are prepared to be reviewed favourably at these points of contact – but the approach differs depending on which form of contact you are preparing for.
Of course, in this digital age, email and other types of web contact are increasingly important – but the more traditional ones are too. One of the most important forms of contact is your address and your telephone number. These are the physical points of direct communication, whether you’re talking on the phone or communicating by post.
London Presence caters to and enhances both your telephone and postal contact with customers, which can help protect the reputation of your company. Here’s how.
Mail Forwarding & Your Postal Address
When you have a small business, you will often have a great deal of postal contact with customers and also government agencies like HMRC. The benefits of having a London Presence address for your business include the following:
- Prestige – London addresses carry a degree of weight, many businesses trade there so there is a sense of legitimacy and seriousness when you can show this to customers.
- Privacy – Many small businesses will use a home address as their business address, so having a London Presence option for mail means you can have the option to keep your business and personal lives separate.
- Convenience – By efficiently keeping yourself free from the post, with many mail forwarding options available, you can focus on the core aspects of your business – and ultimately deliver a better experience to your customers.
The benefits of mail forwarding are many, not only are they very competitively priced but they also have the benefit of flexibility – with the choice to have your mail scanned and emailed or stored for your collection too.
Customer service is a huge deal. You have to find a very delicate balance to make your customers happy, even when things don’t go quite according to plan. When you have a customer with a problem you want to solve the problem as quickly and smoothly as possible.
However it’s not just solving problems, it’s also important to present an image of availability and approachability that leaves the customer feeling cared for. The phone services from London Presence can enhance your customer experience and the reputation of your business in the following ways:
- Simplicity – The option of diverting your incoming calls to a phone number of your choosing is a very easy way to have a London number and deal with unlimited calls 24/7
- Service – Our popular ‘Answer 24/7’ plan means your calls are answered 24 hours a day, 7 days a week. Messages are taken and sent to you, making it a very convenient option for both you and your customers.
- Flexibility – You can very easily create a plan that works for you, with flexible pricing plans. It’s also very quick, you can set up your package within 48 hours.
A phone presence is important for communication with customers. Communication is important for small businesses in general, as meeting the needs of your customers as you grow can be a big challenge.
Small Business Presence With A Big Business Service
It’s quite a feat to provide the same experience as the big players, with so many more resources at their disposal. However, by forwarding your calls through a professional customer service department and having your mail forwarded through an efficient and reliable central London team, you can provide a much better experience than your resources might allow when doing it on your own.
By Alex Novakovic at MadeSimple – Follow Alex on Google+
Latest posts by Mathew Aitken (see all)
- Can I use my Virtual Office address as my Limited Company’s registered office? - June 26, 2017
- 20-22 Wenlock Road, N1 7GU: A flexible coworking space - January 11, 2017
- Mail Forwarding, Phone Answering & Virtual Office: What’s the difference? - November 1, 2016