Virtual Office

Contact Us 

0207 608 5510

Office opens at 9am Monday

Mail Forwarding Service

Make the right impression with a prestigious central London address

  • Use our London address as your business mailing address
  • Keep your home address private
  • We'll forward your mail to wherever you want; UK and abroad
  • Pay-per-item: pay for what you actually use
     Our pay-per-item charges help you to be in control of your monthly payment. You pay for what you actually use.

Just Scan

Mail is scanned and sent
directly to you by email.
Learn more

£14.99 /month

Sign up
  • Letters only
  • Scan only
  • Originals forwarded on request(Fixed cost of £2.50)
  • + 50p/page
     There are no postage fees, just a pay-per-item charge of 50p per page that will be deducted from your postage credit. You can expect pay-per-item charges of £9.41 per month (that's the average for our customers). Learn more

Mailbox Basic

Our simplest mail
forwarding service.
Learn more

£19.99 /month

Sign up
  • Letters only
  • Post only
  • All letters forwarded in 24h
     The standard Royal Mail postage charge for each letter will be deducted from your postage credit. Most of our customers spend less than £10 per month on Royal Mail charges. Learn more
    (Royal Mail charges apply)
  • + 20p/letter
     The pay-per-item charge of 20p per letter that will be deducted from your postage credit. You can expect pay-per-item charges of £3.42 per month (that's the average for our customers). Learn more

Mailbox Pro

Our most comprehensive
mail forwarding service.
Learn more

£29.99 /month

Sign up
  • Letters and Parcels
  • Switch between scan / post / collect
  • All letters forwarded in 24h
     The standard Royal Mail postage charge for each letter will be deducted from your postage credit. Most of our customers spend less than £10 per month on Royal Mail charges. Learn more
    (Royal Mail charges apply)
  • + 20p/letter or + £2.50/parcel
     The pay-per-item charge of 20p per letter and £2.50 per parcel will be deducted from your postage credit. You can expect pay-per-item charges of £4.56 per month (that's the average for our customers). Learn more
  • Extra business name(receive post for two company names)
 

Having a London city address changed the perception of our business

Oli Chowdhury, Webimpulse Read full testimonial

How it works

1 We receive post

We receive your post at our
central London address

2 Sort

Your mail is sorted and barcoded
with your own unique company
number

3 Send or collect

Your mail is sent out to you 1st
class, scanned and emailed or
stored for you to collect

 

Our address 20-22 Wenlock Road

London

N1 7GU

Open Map

We overseas customers too

Not based in the UK? Not a problem.
We can still forward your mail on no matter where
you live, or scan and email your mail if you'd prefer.

 

Service active in 24h!

1. Choose your plan

  • Once you've chosen your package we'll take you through our simple payment process.
  • You can choose to pay for 3 months or 12 months in advance (plus the £20 postage deposit).
  • After the payment we’ll also ask a few questions about how you want your mail handled.

2. Provide your proof of ID

  • We have a legal obligation to check proof of ID and proof of address for all of our customers.
  • This is to ensure we comply with Anti-Money Laundering (AML) regulations and Know Your Customer (KYC) requirements.
  • All you have to do is to send us two scanned documents and we'll do the rest.
Check what documents you must provide

3. Start receiving your mail

  • Your mail forwarding service will be ready to use within 1 working day on receipt of valid proof of ID.
  • If we are waiting on something, we’ll send an email to let you know.
 

Frequently asked questions

Do I need to provide proof of ID?

Yes. We are required by law to hold proof of ID and proof of address documents for anyone using our mail forwarding service.
UK residents must provide certified documents. Non UK residents, must provide documents notarised by a Public Notary.
Check what documents you must provide

What documents are acceptable for proof?

Proof of ID
- Passport
- Driving licence (with photocard)
- National identity card
- HM Forces identity card
- Employment identification card
- Disabled drivers blue pass

Proof of address (Both name and address MUST be shown)
- Gas or electricity bill
- Telephone bill (excluding mobile phone bill)
- Water bill
- Mortgage statement
- Council tax bill
- Bank statement
- TV licence

Check what documents you must provide

Are there any handling charges or postage costs?

The postage deposit covers the cost of Royal Mail stamps so that we can forward on your mail, as well as a handling charge of 20p per letter. When your deposit is running low, we'll let you know so you can top it up again.

How often is mail forwarded?

The frequency of forwarding your mail is flexible. You can choose to have your mail forwarded as soon as it arrives at our office, at the end of each week or at the end of each month.

There is also the option to have your mail scanned and emailed to you instead, or held for collection at our Central London office.

How much does it cost to forward parcels?

To forward parcels, the standard Royal Mail postage costs and a £2.50 handling charge apply. These will be deducted from your postage deposit.

Once I have purchased a package, how is my mail forwarding set up?

Once you have made payment and complete your account details, you will need to submit valid proof of ID and proof of address documents. Once these have been submitted, your mail forwarding service will be activated within 24 hours.

 

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Call us 0207 608 5510

Outside UK +442076085510

Monday - Thursday 9am - 5.30pm
Friday 9am - 4.30pm

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Made Simple Group Ltd

www.madesimplegroup.com

Registered office:
20-22 Wenlock Road
London
N1 7GU

Company number: 04214713

VAT number: GB820956327

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