Virtual Office

Contact Us 

0207 608 5510

Call today: 9am - 5.30pm

Mail Forwarding Service

Make a great impression on customers and suppliers, use our prestigious London address as your business mailing address and we'll forward your post straight to you.

Physical Forwarding

  • Get your mail sent anywhere you want
  • Fixed Monthly Price. Simple pricing with no nasty surprises
  • Customise your package with addons
From £25 /month

Digital Forwarding

  • Your letters via email. Mail is securely scanned within 24 hours of arriving at our office
  • Fixed Monthly Price. Simple pricing with no nasty surprises
  • Customise your package with addons
£25 /month

Having a London city address changed the perception of our business

Oli Chowdhury, Webimpulse

Our address

20-22 Wenlock Road
London
N1 7GU

Open Map
 

Service active in 24 hours!

1. Choose your plan

  • Once you've chosen your package we'll take you through our simple payment process.
  • After the payment we’ll also ask a few questions about how you want your mail handled.

2. Provide your proof of ID

  • We have a legal obligation to check proof of ID and proof of address for all of our customers.
  • This is to ensure we comply with Anti-Money Laundering (AML) regulations and Know Your Customer (KYC) requirements.
  • All you have to do is send us the necessary documents by post and we’ll do the rest
What ID will I need to provide?

3. Start receiving your mail

  • Your mail forwarding service will be ready to use within 1 working day on receipt of valid proof of ID.
  • If we are waiting on something, we’ll send an email to let you know.

Virtual Office... part of the MadeSimple Family

MadeSimple is home to a range of products and services dedicated to providing online solutions to the startup and small business communities.

  • We've been in business for nearly 15 years (We're here for the long haul).
  • We've forwarded over 1,500,000 letters and taken over 400,000 messages.
  • Award-winning Customer Support Team: Feefo Gold Trusted Merchant 2013, 2014, 2015 and 2016.
  • The Sunday Times Top 100 Best Companies to work for 2016.
  • Contact us via email or phone.

Frequently asked questions

What will my address be?

Your address will be 20-22 Wenlock Road, London, N1 7GU. View on Google Maps

Are there any setup charges?

No, none at all.

Are there any handling charges or postage costs for letters?

No, none at all. Unlike most mail forwarding services we don’t ask for a postage deposit and then deduct handling fees plus postage charges from this. Your monthly cost is fixed and there is no variable amount to worry about, making your budgeting that little bit easier.

The only exception to this is parcels. We do have separate charges for parcels for the following reasons: Parcel costs are highly variable depending on the size, and to provide a fixed monthly service that also included parcel costs would greatly increase the amount you pay. Parcels are also received on an irregular basis, so many customers would end up paying more for no additional service. We feel charging for parcels separately is a fair balance; we hope you do too. Those charges are below.

What are the charges for parcels?

We charge £2.50 plus the Royal Mail cost to forward the parcel to you. This includes storage of the parcel for up to one week (if you need time to pay for the forwarding costs).

If you require us to store a parcel for more than a week, we charge a storage fee of £5 for each additional week.

More info on parcels and storage

Do I need to provide proof of ID?

Yes. We have a legal obligation to check proof of ID and address for all of our customers. This is to ensure we comply with Anti-Money Laundering (AML) regulations and Know Your Customer (KYC) requirements. What ID will I need to provide?

How long does the mail forwarding service take to set up?

24 hours. But let's clarify this! From you we need:

  • a purchase :)

  • your post preferences (this is where you tell us what address we should forward your post to or whether you want to collect your post)

  • valid ID

  • Once we have this we will set your service up within 24 hours (Mon-Fri).

    How long will it take for me to receive my mail?

    2 days in most cases (to a UK address). We process all mail within 24 hours of receiving it (Mon-Fri). That mail is sent to you via Royal Mail 1st Class who deliver 93% of their mail on the next working day.

    Want it faster? Our scan add-on will get your mail to you in 24 hours.

    How often is mail forwarded?

    All mail is forwarded within 24 hours of us receiving it (Mon-Fri).

    How do you handle poorly addressed letters?

    We use a smart search so we only need part of the name or company name to find the correct match. In rare cases, if the name is too generic (eg. "Mr Smith" without a company name or any other information) we will return the item to sender. We only do this in cases where we can't be sure of the recipient as we do not want to send your post to someone else!

    You say you block junk mail, how are you sure it's junk mail?

    We only block mail that we’re certain is unsolicited. We identify these using some simple rules eg. an entire sack of mail comes in from one sender to hundreds of companies. Obvious brochures, magazines, and catalogues are filtered out and returned to sender (unless they’re subscribed to). However, one person's trash is another's treasure, so we err on the side of caution. If we're unsure, we'll send it on.

     

    Main

    Mail Forwarding

    Phone Services

    Virtual Office Packages

    Flexible Work Space & Meeting Rooms

    Holiday Cover

    About Us

    Blog

    Info & Assistance

    Support Home

    Contact us

    Terms and conditions

    Privacy policy

    Site map

    Social

     Twitter

     Facebook

     Google+

    Call us 0207 608 5510

    Outside UK +442076085510

    Monday - Friday 9am - 5.30pm

    Your business essentials

    CMS

    Company Formation

    Prepare for your business adventure

    VO

    Virtual Office

    Calls, packages, mail. Sorted.

    CSMS

    Company Search

    Find what you need at the touch of a button

    WSMS

    Websites

    Create a professional website the simple way

    WHMS

    Work Hub

    Flexible London desk space for your business

    Group contact details

    MSG

    Made Simple Group Ltd

    www.madesimplegroup.com

    Registered office:
    20-22 Wenlock Road
    London
    N1 7GU

    Company number: 04214713

    VAT number: GB289462452

    Copyright © MadeSimple™ 2018