Virtual Office

Contact Us 

0207 608 5510

Office opens at 9am Monday

Mail Forwarding Service

Make a great impression on customers and suppliers, use our prestigious London address as your business mailing address and we'll forward your post straight to you.

Physical Forwarding

  • Get your mail sent anywhere you want
  • Fixed Monthly Price. Simple pricing with no nasty surprises
  • Customise your package with addons
From £29.99 /month

Digital Forwarding

  • Your letters via email. Mail is securely scanned within 24 hours of arriving at our office
  • Fixed Monthly Price. Simple pricing with no nasty surprises
  • Customise your package with addons
From £29.99 /month

Having a London city address changed the perception of our business

Oli Chowdhury, Webimpulse

Our address

20 Wenlock Road
N1 7GU

Open Map

Service active in 24 hours!

1. Select your plan

  • Choose whether to have your mail forwarded, scanned or held for collection.

2. Provide your proof of ID

  • Complete online ID validation in just minutes to meet the necessary Anti-Money Laundering and 'Know Your Customer' legal requirements.
What ID will I need to provide?

3. Start receiving your mail

  • Your service will be active within 1 working day of your ID being verified.

Virtual Office... part of the MadeSimple Family

MadeSimple is home to a range of products and services dedicated to providing online solutions to the startup and small business communities.

  • We've been in business for nearly 15 years (We're here for the long haul).
  • We've forwarded over 1,500,000 letters and taken over 400,000 messages.
  • Award-winning Customer Support Team: Feefo Gold Trusted Merchant 2013, 2014, 2015 and 2016.
  • The Sunday Times Top 100 Best Companies to work for 2016.
  • Contact us via email or phone.

Frequently asked questions

What will my address be?

Your address will be 20 Wenlock Road, London, N1 7GU. View on Google Maps

Are there any setup charges?

No, none at all.

Are there any handling charges or postage costs for letters?

No, none at all. Unlike most mail forwarding services we don’t ask for a postage deposit and then deduct handling fees plus postage charges from this. Your monthly cost is fixed and there is no variable amount to worry about, making your budgeting that little bit easier.

The only exception to this is parcels. We do have separate charges for parcels for the following reasons: Parcel costs are highly variable depending on the size, and to provide a fixed monthly service that also included parcel costs would greatly increase the amount you pay. Parcels are also received on an irregular basis, so many customers would end up paying more for no additional service. We feel charging for parcels separately is a fair balance; we hope you do too. Those charges are below.

What are the charges for parcels?

All parcels we receive (regardless of whether they are collected or sent out) will automatically incur our standard handling charge of £2.50 per item.

If your account is set to 'posted', we will calculate and let you know how much it would cost to send you the item. Once we receive your payment, we will forward your parcel.

If your account is set to 'collect', your parcel will be stored and available to collect from our office for up to 4 weeks, after which the parcel will be returned to the sender / securely destroyed.

More info on parcels and storage

Do I need to provide proof of ID?

Yes. We have a legal obligation to check proof of ID and address for all of our customers. This is to ensure we comply with Anti-Money Laundering (AML) regulations and Know Your Customer (KYC) requirements. What ID will I need to provide?

How long does the mail forwarding service take to set up?

24 hours. But let's clarify this! From you we need:

  • a purchase :)

  • your post preferences (this is where you tell us what address we should forward your post to or whether you want to collect your post)

  • valid ID

  • Once we have this we will set your service up within 24 hours (Mon-Fri).

    How long will it take for me to receive my mail?

    2 days in most cases (to a UK address). Mail is posted out daily Monday to Fridays and sent to you via Royal Mail 1st Class. Royal Mail delivers 93% of their mail on the next working day.

    Want it faster? Our scan add-on will get your mail digitally sent to you within 24 hours.

    How often is mail forwarded?

    Mail is posted out daily Monday to Fridays.

    How do you handle poorly addressed letters?

    We use a smart search so we only need part of the name or company name to find the correct match. In rare cases, if the name is too generic (eg. "Mr Smith" without a company name or any other information) we will return the item to sender. We only do this in cases where we can't be sure of the recipient as we do not want to send your post to someone else!

    You say you block junk mail, how are you sure it's junk mail?

    We only block mail that we’re certain is unsolicited. We identify these using some simple rules eg. an entire sack of mail comes in from one sender to hundreds of companies. Obvious brochures, magazines, and catalogues are filtered out and returned to sender (unless they’re subscribed to). However, one person's trash is another's treasure, so we err on the side of caution. If we're unsure, we'll send it on.

    Is there a fair usage policy?

    Yes. Customers receiving mail forwarding services and on a fixed price plan are subject to a fair use policy of 30 letters a month. Customers can increase the fair usage limit in increments of 30 (£10 per month for each increment of 30 items). If a customer exceeds their fair usage limit of 30 items, their account will automatically be billed for the excess items received that month and the account set to an appropriate higher tariff, charged accordingly.



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    Made Simple Group Ltd

    Registered office:
    20 Wenlock Road
    N1 7GU

    Company number: 04214713

    VAT number: GB289462452

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