Postal procedure: all you have to know

So you’ve signed up for a mail forwarding account with us and now you’re curious as to how exactly we handle your mail. Here you go:

• Your mail arrives at one of our two available addresses, 145-157 St John Street, or 26 York Street (both in London).
• Our dedicated post team then sort through the mail, separating it depending on size and weight.
• All the mail is then sorted again and each piece of mail is stamped with the relevant 4-digit account number.
• The mail is then placed in pigeonholes where it is ordered numerically. This is done to ensure that all your mail is sent out together rather than in multiple batches, saving on your postage costs.
• Once ordered it is posted using our up-to-date database to your requested forwarding address, anywhere in the world. Once this is done we send you an email letting you know how many letters you are due to receive.

Remember, posting your mail isn’t the only thing we can do with it. If you are in the London area you can come and collect it (as long as notice is given to us) at our 145-157 St John Street address anytime between 9 and 5.30 Monday to Friday. If you choose this option we will email you letting you know that mail is ready to be collected. You can also have your mail scanned to your email address before we either post it on or you collect it. Finally, if you are not expecting a great deal of mail we can send it out to you once a week, also saving on the cost of postage. If in doubt, then browse the site or just email us at [email protected]. Ciao for now.