Well here you go:

If you sign up for Holiday Cover Plus, Office Answer, Answer 24/7 or Answer & Patch, we will answer your calls in the following way:

“Good afternoon/morning/evening, your company name, how may I help?”

If on the Holiday Cover Plus, Office Answer or Answer 24/7, we’ll then take a message. If on the Answer & Patch, we’ll then forward the call onto you.

If on Holiday Cover Basic we will answer your calls in the following way:

“Good afternoon/morning/evening, reception, how may I help?”

We will then take a message.

For more information on the packages we’ve mentioned, see here:

Phone Services
Holiday Cover

Any questions? Let us know below.

Brought to you by…

For the start-up onwards. We provide services that make business simple: Company Formations, Virtual Offices, Company Credit Reports & more.

— MadeSimpleGroup (@MadeSimpleGroup) August 14, 2013

Mail Forwarding Postage Deposit Explained

So what is this for?

2 things:

• If you collect your mail or have it forwarded, we charge a 10p handling charge per letter (there is a £2.50 handling charge for parcels). If your mail is scanned we charge a 50p handling charge. These charges are knocked off of your deposit.

• If your mail is forwarded, we knock the Royal Mail fee for posting off of your deposit.

The length of time that your deposit lasts depends on how much mail you receive, how it is handled (forwarded, scanned or collected) and where we forward it to if forwarded.

When your postage deposit falls below £5.00 we’ll send an email requesting that you top it up.

Let us know if you have any questions!

If you are a London Presence Mail Forwarding customer and would like to change the address that we forward your mail to:

Changing your mail forwarding address

1. Sign in to London Presence
2. Select “My Services” and then click on your company’s reference
3. Scroll down to “Preferences” and select “Change”
4. Enter the new address and then select “Save”

That’s it! Your new forwarding address is saved onto our system.

How long does it take?

Telephone Services

Our telephone services are activated within 48 hours of the service being purchased.

Mail Forwarding Services

Our mail services are activated within 24 hours of us receiving the required proof of ID and proof of address documents.

Please note that services are not set up during the weekend. The specified time frames are for Monday – Friday.

Any questions? Please let us know via the comments function below.

Your mail, how you want it

Here’s a breakdown of what we can do and what packages we can do it on:

Mailed

Let’s start with the most obvious. We receive your mail and forward it on to a destination of your choosing. Available with our Mail Box Basic, Mail Box Plus and Mail Box Pro packages.

Scanned

We receive your mail, open it and then email you a scan. After two weeks we securely destroy the mail. If you would like to receive the item, we can forward it at a cost of £2.50. Available with our Just Scan, Mail Box Plus and Mail Box Pro packages.

Scanned and Mailed/Filed for Collection

We receive your mail, open it and then email you a scan. We can then either mail it to you or you can collect it from us. Available with our Mail Box Plus and Mail Box Pro packages.

Collected

We receive your mail and then notify you that there is mail available to collect from us. You come and collect the mail. Available with our Mail Box Plus and Mail Box Pro packages.

For more information about each package (including pricing) please see here:

London Mail Forwarding services

Time for a break?

We can help with our Holiday Cover Phone Services.

Whilst you’re relaxing in the sun (fingers crossed) we can answer your calls and then forward the messages to you via email or SMS.

We provide 2 Holiday Cover services:

Holiday Cover Basic – £15 per week

• We take your calls and answer with “reception”
• Messages are taken and forwarded to you via email or SMS
• Unlimited calls & messages from 9am to 5:30pm, Monday to Friday
• Service available from 1 to 4 weeks

Holiday Cover Plus – £25 per week

• We take your calls and answer in your company’s name
• Messages are taken and forwarded to you via email or SMS
• Unlimited calls & messages from 9am to 5:30pm, Monday to Friday
• Service available from 1 to 4 weeks

See here for more information about our Holiday Cover.

It is required by law that we hold proof of ID and proof of address for all customers who use our London mail forwarding service. This is to ensure that we comply with legislation set out by the City of Westminster:

“The City of Westminster introduced legal controls under the London Local Authorities Act 2007 which requires a virtual office to register with the Council, keep records of all clients who use their services and a copy of their identification and proof of address” Continue reading →