How can I change my Mail Forwarding Option?

How’s your mail handled?

Rather easily!

If you have a Mail Forwarding or Virtual Office service with London Presence, you have a number of “Mail Forwarding Options” – ie what we do with your mail once we receive it:

  • Post When Arrives
  • Post Weekly on Fridays
  • Collect
  • Scan
  • Scan and Collect
  • Scan and Post

When initially signing up for your service, you simply select one of the above.

If you wish to change how your mail is handled after signing up:

  1. Sign In to London Presence
  2. Select “My Services”
  3. Scroll to “Preferences” and select “Change”
  4. Scroll to “Mail Forwarding Options” and select the relevant circle
  5. Select “Save”

This post was by Mathew Aitken at MadeSimpleFind Mathew on Google+

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Sign up for 12 months in advance and get 2 months for free!

When you are signing up for any of our Mail Forwarding, Phone Answering or Virtual Office Packages, we’ll give you a choice:

You can either sign up for 3 months in advance (the default selection) or you can opt for 12 months in advance, whereby you get 2 months free.

To change your selection when at the “Basket” simply:

  • Select the dropdown arrow in the “Sign up for” box
  • Select your desired price plan
  • Select “Update”

Just like this:

Do you have any questions about this? Leave a comment and we’ll get back to you.

This post was by Mathew Aitken at MadeSimpleFind Mathew on Google+

Posted in Mail Forwarding, Telephone Answering | Leave a comment

How do I cancel my London Presence service?

There are no cancellations fees with London Presence

If you wish to cancel your service with us, simply email your request to
cancellations@madesimplegroup.com and we’ll take care of the rest. There is no cancellation fee for customers who wish to stop using their service/s with us.

Service refunds

Please note that we are unable to issue refunds for services that have already been used – in part or in full.

Postage deposits

If you are cancelling with us, we’ll happily refund any unused postage deposit, just as long as there are no outstanding payments due on your account.

Our team will be happy to help if you have any questions regarding this:

Contact Us

This post was by Mathew Aitken at MadeSimpleFind Mathew on Google+

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Part of a family business? We’d love to hear from you.

Get in touch if you’re part of a family business!

Offering the services that we do; London based mail forwarding and virtual office solutions, it’s not surprising that a fair portion of our customers are running a business from home. It’s also then safe to assume that a number of these businesses are family businesses.

Why do I bring this up? Because I’ve just read a great article on The Guardian’s Small Business Network: How to survive as a family-owned business. The article is by Mark Ormiston (of Ormiston Wire who’ve been around since 1793) and is well worth a read. However, Mark only touches on possible conflicts that can arise in family-run operations. Continue reading

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6 reasons why an EC1V London address makes your business one of the cool kids on the block

1. Everyone knows where London is. Sounds obvious but having your registered office and mailing address in EC1 London says so much in the business world. Of course having a business address anywhere else is fine, but having a London EC1V address really makes a statement about your business and aspirations.

Silicon Roundabout

2. “Tech City B**ch, Tech Tech City B**ch”. EC1V is where Silicon Roundabout (tech startup city) is based. Data released earlier this month reveals that for the second year in a row, the area has spawned the most new enterprises in Britain. And you simply could not ask for better business neighbours – your postcode will be shared with the likes of Google Campus and Facebook UK as well as endless tech startups including Moo, Funding Circle and Decoded.

3. Be part of London – The Brand. London is a brand in itself. If you want your business to be part of this, a London postcode is obviously necessary. It’s not just about the aforementioned tech hub, London is a world renowned centre for businesses of all shapes and sizes. Continue reading

Posted in Mail Forwarding, The City, Your Office In London | Leave a comment

Our Mail Forwarding Service: When can I collect my mail?

You can collect your mail if you want

Customers with one of our Mail Forwarding Services (Mailbox Plus and Mailbox Pro) or Virtual Office Packages have the option to collect their mail from our EC1 London premises.

If you do opt to collect your mail, you can do this on Monday – Thursday, 9:30am – 5pm and Fridays 9:30am – 4pm.

If you are an existing customer and would like to start collecting your mail, take a look at this blog post for advice on how to make the change to your account: I want to start collecting my mail

Please note that we can only hand over mail if you bring in one of the following:

• Passport
• Driving License
• ID card

Please leave a comment if you have any questions.

This post was by Mathew Aitken at MadeSimpleFind Mathew on Google+

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I want a Telephone Answering service but don’t want to change my number

Want a telephone answering service but don’t want to change your number?

That’s understandable!

In these circumstances we will still need to allocate a unique telephone number to you, you will then need to contact your phone service provider and request that calls to your existing number are diverted to your new number (provided by us).

We recommend contacting your phone service provider before purchasing a service with us, just to ensure that they can do this.

See here for more information on our Phone Services.

This post was by Mathew Aitken at MadeSimpleFind Mathew on Google+

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Changing the email address attached to your scanned mail

If you opt to have your mail scanned (available through a number of our Mail Forwarding and Virtual Office packages), we’ll send you an email with the scanned mail attached as and when the mail comes in. If you wish to change the email address where this email is sent:

1. Login
2. Select My Services
3. Click on your account number
4. Scroll to Preferences and select Change
5. Under Scan to Email, enter the new address and select Save

Here’s a demo:

Please let us know if you have any questions about this process or about any of our services in general.

This post was by Mathew Aitken at MadeSimpleFind Mathew on Google+

Posted in Mail Forwarding, Scanned mail | Leave a comment