Category Archives: Your Office In London

Tracking your London Presence Payments

Viewing your payment information

If you use one of our mail forwarding or telephone answering services and would like to keep tabs on your payment information, we’ve got you covered. Simply sign in to your account and then select My Payments.

From here you can:

• View your orders
• View any payments made
• View any outstanding payments
• Manage your card details

Any questions? Feel free to get in touch via our comments function.

Brought to you by Mathew Aitken at …

Find me on Google+

Keep up to date. Subscribe to our RSS.

Collecting your mail over Christmas

If you collect mail from our offices, please note our working hours over the festive period:

Friday 20th December: 9am – 1pm
Monday 23rd: 9am – 5:30pm
Tuesday 24th: 9am – 1pm
Wednesday 25th: Closed
Thursday 26th: Closed
Friday 27th: 9am – 5:30pm
Monday 30th: 9am – 5:30pm
Tuesday 31st: 9am – 3pm
Wednesday 1st January: Closed
Thursday 2nd: 9am – 5:30pm

We wish all our customers a Merry Christmas and a Happy New Year!

Brought to you by Mathew Aitken at …

Find me on Google+

How do I top up my Postage Deposit?

How do I pay my Postage Deposit?

The Postage Deposit is used to pay for any postage or handling fees that your mail incurs.

When you sign up for any of our Mail Forwarding services, £20 is put towards the deposit. The amount of time this lasts depends on what service you have and where we’re sending your mail (if your mail is forwarded).

When the deposit starts to run low, we’ll send you an email letting you know. To top up your postage deposit (you don’t have to wait until you’re notified – you can top up when you want) simply:

1. Sign in to your account
2. Select My Deposits
3. Under Actions select View
4. Enter the amount that you wish to add to your account and then

5. Complete the payment process

That’s it!

Brought to you by Mathew Aitken at …

Find me on Google+

The London Presence payment process explained

Payment explained

When purchasing any of our services (apart from Holiday Cover) you can select whether to pay for 3 months or 12 months in advance. Once this period has passed, payments are required on a monthly basis. These payments can be made from the My Payments section of your account.

After the 3 or 12 month period, if you would like to set up a direct debit or would rather pay for a period in advance again, simply let us know and we shall arrange this.

Any questions? Get in touch via the comments section below.

Brought to you by Mathew Aitken at …

Find me on Google+

I use London Presence… Louis Savy, Sci-Fi London

Louis tells us why he uses a London Presence mail forwarding service

Louis Savy runs Sci-Fi London, the world’s largest film festival dedicated to Science Fiction. The festival showcases the latest Sci-Fi films, large and small. It’s no surprise then that Sci-Fi London receives DVDs by the bucketload from film-makers dying to get their film on the programme. So how does a busy man like Louis cope with all this mail? With a little help from us of course!

Here’s why Louis uses London Presence…


Having an external mailing address where I know someone’s there 9-5:30, five days a week is very handy. If something needs to be signed for, I know somebody’s there who can do it. Then my mail is secure until I come and pick it upContinue reading

Is your business covered for Christmas?

Just because you’re on a break doesn’t mean your business is too

I know, I know, it’s not even November yet and here’s a post about Christmas (56 days away)! But trust me; if you run a small business this could be priceless.

Many of us take a break over the festive period, however, that doesn’t mean that business has to take a break too.

With our Holiday Cover service we’ll allocate your business a number for you to give to your customers or potential customers. We’ll then answer calls (answering as either “reception” or in your company name depending on what package you opt for; Basic or Plus) and take messages which will be forwarded onto you via email.

The service can be used for just 1 week or up to 4 weeks. Normally we’d pick up calls Monday to Friday, 9am to 5:30pm, over the Christmas period we can answer calls on (exact times may change; keep your eyes on the blog for updates):

Monday 23rd December: 9am to 5:30pm
Tuesday 24th: 9am to 12:45pm
Friday 27th: 9am to 5:30am
Monday 30th: 9am to 5:30pm
Tuesday 31st: 9am to 3pm Continue reading

NYC’s Start-Up rival according to its Mayor? London of course

Silicon roundabout, just a few minutes walk from us.

Speaking recently at a seminar in New York, Mayor Michael Bloomberg said that he believes London, not Silicon Valley, to be NYC’s closest rival when it comes to hi-tech start-ups:

“Our competition is only going to be in other cities that have similar kinds of characteristics and the city that comes to mind is London”

Old Street roundabout (also known as Silicon roundabout), situated just a few minutes walk from our office, is now considered the tech start-up hub of the UK with companies such as Moo, Moshi Monsters and all being based around the area.

An ideal time to have a London Presence then!

Brought to you by Mathew Aitken at …

Find me on Google+

How to update your Registered Office

Using our address as your company’s registered office address

If you sign up for our “Premium” or “Mail Box Pro” packages you can use our address as your company’s registered office. So first things first…

What is a Registered Office?

The registered office is the official address for a UK limited company. A company does not need to trade from nor be based at the address; it just needs to be contactable via mail. Continue reading

How long does it take to receive my mail?

We aim to send mail on the day that we receive it

If you have a mail forwarding service, you will no doubt want to know how long it takes to receive your mail after we’ve processed it. So here you go.

We aim to send mail on the day that we receive it or the day after (Monday to Friday).

If the mail being forwarded is a regular item and is being sent to a UK address, we will send it via Royal Mail 1st Class. This should be with you within the next working day, including Saturdays.

If the mail being sent is Registered Office mail (only relevant if you have a Registered Office service), we will send it via Royal Mail 2nd Class. This should be with you within the next two or three days, once again including Saturdays. Continue reading

When do we forward you mail? You have 3 choices.

How often is Mail Forwarded?

If you sign up for a Mail Forwarding service, we can forward your mail:

• As and when it comes in
• At the end of the week
• At the end of the month

Why would you opt for the latter two options? Because we’ll group your mail together and send it out as one package, meaning a smaller charge on your postage deposit. This makes particularly large savings if your address is outside of the UK.

To change how often we forward your mail:

Sign In
• Select “My Services”
• Click on your Account Number
• Under “Preferences” select “Change”
• Tick the relevant circle under “Mail Forwarding Options”
• Select “Save”

Any questions? Let us know.

Brought to you by…